Customer portal
Mind Energy's customer portal looked outdated, but the bigger problem was under the surface. Users couldn't tell what a page actually let them do, so every page opened with an explainer video just to make sense of it.
My role was to own the redesign end to end — from the client brief through concept, Figma, and developer handoff, to QA on the shipped product.
We replaced the need to explain the interface with an interface that explains itself. A new approach to in-page guidance meant users no longer had to watch a video to understand what they were looking at.